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This professionally designed desktop practice exam software is customizable, which helps you to adjust timings and questions of the mock tests. This feature of Windows-based Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 software helps you improve time-management abilities and weak areas of the test preparation. We regularly upgrade this Oracle 1Z0-1161-1 Practice Exam software after receiving valuable feedback from experts worldwide.

Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 Sample Questions (Q46-Q51):

NEW QUESTION # 46
Which metric is critical in understanding the impact and effectiveness of the Incentive Plan to Seller Earnings OMBP in Oracle Fusion Cloud CX Sales Performance?

A. Manager Satisfaction with the Incentive Structure, which captures the sales team's performance and earnings.
B. Total Number of Incentive Plans Offered, which captures the quality and effectiveness of the incentives in driving sales.
C. Sales Quota Attainment, which demonstrates the direct correlation between incentives and sales performance.

Answer: C

Explanation:
The Incentive Plan to Seller Earnings OMBP aims to motivate sales reps through compensation tied to performance. The critical metric for understanding its impact and effectiveness is Sales Quota Attainment, which demonstrates the direct correlation between incentives and sales performance.
Sales Quota Attainment: Tracks how well reps meet or exceed targets, directly reflecting whether incentives drive desired behaviors and results.
It ties earnings to measurable sales outcomes, validating the OMBP's success in aligning compensation with business goals.
Option A (Number of Plans): Quantity of plans doesn't indicate their quality or impact on performance.
Option C (Manager Satisfaction): Subjective satisfaction lacks the precision of performance-based metrics.
Oracle Fusion CX Sales Performance documentation, including "Incentive Compensation Guides," highlights quota attainment as a primary measure of incentive effectiveness.

NEW QUESTION # 47
Which metric is used to measure the success of the Knowledge Gap to Solution OMBP?

A. Knowledge article accuracy.
B. All of the above.
C. Customer satisfaction ratings.
D. Average case resolution time.

Answer: B

Explanation:
The Knowledge Gap to Solution OMBP in Oracle Fusion Cloud CX Service aims to bridge agent knowledge gaps to resolve customer issues effectively. Its success is measured by a combination of metrics: customer satisfaction ratings, average case resolution time, and knowledge article accuracy, making "All of the above" the correct answer.
Customer Satisfaction Ratings: Reflects how well resolutions meet customer expectations, a direct outcome of effective knowledge use.
Average Case Resolution Time: Measures the efficiency of applying knowledge to close cases quickly, indicating process effectiveness.
Knowledge Article Accuracy: Ensures the solutions provided are correct, reducing rework and enhancing trust in the knowledge base.
Combined Impact: These metrics together provide a holistic view of the OMBP's success in improving service quality, speed, and accuracy.
Oracle Fusion Cloud CX Service documentation, such as "Service Center Guides" and "CX Analytics FAQs," emphasizes these metrics as critical for evaluating knowledge-driven processes.

NEW QUESTION # 48
What is the primary function of the Knowledge Gap to Deliver Resolution OMBP in Oracle Fusion Cloud CX Service?

A. To automate customer inquiries and reduce agent interaction.
B. To focus on agent training without resolving customer issues.
C. To eliminate the need for a knowledge base.
D. To provide agents with AI/ML-powered knowledge base search tools.

Answer: D

Explanation:
The Knowledge Gap to Deliver Resolution OMBP in Oracle Fusion Cloud CX Service aims to empower agents to resolve issues efficiently. Its primary function is to provide agents with AI/ML-powered knowledge base search tools.
AI/ML Tools: Enable real-time, intelligent searches of the knowledge base, delivering relevant solutions instantly based on case context.
Impact: Reduces resolution time and improves accuracy, bridging the knowledge gap effectively.
Option A (No Knowledge Base): Contradicts the OMBP's reliance on knowledge resources.
Option C (Automation): Focuses on agent empowerment, not full automation.
Option D (Training Focus): Training is supplementary; resolution is the goal.
Oracle Fusion Cloud CX Service documentation, such as "Oracle AI for Fusion Applications," emphasizes AI/ML search tools for this OMBP.

NEW QUESTION # 49
How do AI/ML algorithms boost productivity and earnings for sales representatives and managers in the Incentive Plan to Seller Earnings OMBP in Oracle Fusion Cloud CX Sales Performance?

A. AI/ML automates the incentive calculation process, ensuring accuracy.
B. AI/ML provides general sales performance reports, offering insights.
C. AI/ML analyzes sales performance data, identifies top-performing behaviors, and generates recommended actions to drive productivity and earnings.
D. (Option "6" - not applicable).

Answer: C

Explanation:
The Incentive Plan to Seller Earnings OMBP in Oracle Fusion Cloud CX Sales Performance leverages AI and machine learning (ML) to optimize how sales teams are compensated and motivated. The most comprehensive way AI/ML boosts productivity and earnings is by analyzing sales performance data, identifying top-performing behaviors, and generating recommended actions.
AI/ML examines historical and real-time sales data to pinpoint what drives success (e.g., specific selling techniques or customer interactions).
It identifies top performers' behaviors, enabling managers to replicate these across the team.
Recommended actions (e.g., adjusting focus on high-value opportunities) directly enhance productivity and, consequently, earnings tied to incentives.
Option A (General Reports): While reports provide insights, they lack the actionable, predictive power of AI/ML-driven recommendations.
Option B (Automating Calculations): Automation improves efficiency and accuracy in payouts but doesn't directly boost productivity or earnings potential.
Option C: Not applicable as per the original input.
Oracle's documentation, such as "Oracle AI for Fusion Applications" and "CX Sales Performance Guides," highlights how AI/ML delivers personalized, data-driven insights to enhance sales outcomes, aligning with this OMBP's goals.

NEW QUESTION # 50
What is the primary function of the Supplier Portal in Oracle Fusion Cloud CX?

A. To automate the creation of supplier contracts.
B. To allow suppliers to manage purchase orders and invoices in real time.
C. To provide real-time analytics for supplier performance.
D. To eliminate the need for supplier collaboration.

Answer: B

Explanation:
The Supplier Portal in Oracle Fusion Cloud CX (and SCM) facilitates supplier interactions. Its primary function is to allow suppliers to manage purchase orders and invoices in real time.
Capabilities: Suppliers can view, update, and submit purchase orders and invoices directly, improving efficiency and transparency.
Benefit: Streamlines procurement and payment processes.
Option A (Contracts): Contract creation is separate from portal functions.
Option B (No Collaboration): Enhances collaboration, not eliminates it.
Option C (Analytics): Analytics may be available but aren't the primary focus.
Oracle Fusion Cloud CX and SCM documentation, like "Supplier Portal Guides," supports this function.

NEW QUESTION # 51
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